UK & international

International Customer Experience Awards

Awards industry sector:

Awards region:

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Award Submission Deadline Awarding Date Categories
Customer Service Excellence ~Ongoing~Ongoing
Categories:
The European Contact Centre and Customer Service Awards (ECCCSAs)13th July27th November3828
Categories: Innovation & Technology Awards:
Most Effective Implementation of Technology
Best Innovation in Customer Service
Best Implementation of AI in Customer Services
Most Effective Business Transformation Programme in Customer Service

Operational Effectiveness Awards:
Most Effective Improvement Strategy
Most Effective Self-Service Initiative
Best Risk/Fraud Management Programme
Best Outsourcing Partnership

Team Awards:
Best Customer Service Team of the Year
Best Complaints Management Team
Best Quality Management Team
Best Contact Centre Support Team

Customer Experience Awards:
Best Multi/Omni-Channel Customer Experience
Most Effective Customer Experience in Social Media
Best Customer Insight Programme
Best Cross Functional Customer Experience Initiative

Employee Experience Awards:
Employer of the Year – Great Place to Work
Most Effective Learning and Development Programme
Most Effective Health and Wellbeing Programme
Best Voice of the Employee Programme
Best Employee Flexible Working Scheme

Contact Centre Awards:
Best Multi-Lingual Contact Centre
Best Pan-European Contact Centre
Best Contact Centre of the Year – Small, Medium and Large
Best Outsourced Contact Centre
The Engage Awards16th July12th November5034
Categories: CUSTOMER ENGAGEMENT PROFESSIONAL OF THE YEAR
EMPLOYEE ENGAGEMENT PROFESSIONAL OF THE YEAR
BEST USE OF TECHNOLOGY IN CUSTOMER ENGAGEMENT
BEST USE OF TECHNOLOGY IN EMPLOYEE ENGAGEMENT
BEST USE OF SOCIAL MEDIA
BEST USE OF INNOVATION IN CUSTOMER ENGAGEMENT
BEST USE OF INNOVATION IN EMPLOYEE ENGAGEMENT
BEST USE OF Voice of the customer
BEST USE OF VOICE OF THE EMPLOYEE
BEST ENGAGEMENT IN RETAIL & FINANCIAL SERVICES
BEST EMPLOYEE CENTRIC STRATEGY
BEST USE OF TRAINING
BEST ENGAGEMENT IN UTILITIES & TELCOS
BEST HOMEWORKING INITIATIVE
TOMORROW’S LEADER
BEST BUSINESS TRANSFORMATION STRATEGY
BEST CONTACT CENTRE
BEST USE OF WEBCHAT, ARTIFICIAL INTELLIGENCE (AI) OR ROBOTICS
BEST ONLINE CUSTOMER EXPERIENCE
BEST OUTSOURCING PARTNERSHIP
International Customer Experience Awards7th August15th November5095
Categories: Customer-Centric Culture
Best Customer Experience Strategy
Business Change or Transformation
Customer Insight & Feedback
Best Measurement in Customer Experience
Best Multi/Omni-Channel Customer Experience
Most Effective Customer Experience in Social Media
Contact Centre
Client Relationship Management
Best Use of Mobile
Digital Transformation
Best Digital Strategy
Diversity & inclusion
Employer of the Year
Employee Empowerment
Customer Experience Professional
Customer Experience Team
Customer Experience Leadership
Customer Complaints
Aecus Automation Awards ~9th August~17th November3321
Categories: No formal categories but things that will be considered include:
Analytics
Applications
Commercials
Digitisation
Infrastructure
Multi-channel
Robotic process automation
Industry-specific innovation
Other
GSA UK Awards (Outsourcing) 10th August22nd November366
Categories: 1) International Outsourcing Contract of the Year
2) Offshoring Project of the Year
3) Outsourcing SME of the Year
4) Outsourcing Destination of the Year
5) Telecommunications Outsourcing Project of the Year
6) Utilities Outsourcing Project of the Year
7) Public Sector Outsourcing Project of the Year
8) Financial Services Outsourcing Project of the Year
9) Best Contribution to the Reputation of Outsourcing
10) Award for Corporate Social Responsibility
11) BPO Contract of the Year
12) IT Outsourcing Project of the Year
13) Award for Innovation in Outsourcing
14) Automation Project of the Year
15) Digital Transformation Project of the Year
16) Outsourcing Law Firm of the Year
17) Outsourcing Advisory of the Year
18) Customer Experience Provider of the Year
19) Outsourcing Service Provider of the Year
20) Outsourcing Buyer of the Year
21) Outsourcing Works - Award for Delivering Business Value in Outsourcing
The Collections and Customer Service Awards (CCS Awards)17th August21st November2368
Categories: Best Collections Technology
Charitable Initiative of the Year
Best Public Sector Collections Team - Local
Best Public Sector Collections Team - National
Debt Purchaser of the Year
Agent of the Year
Best Judicial & Legal Services Provider
Best Conduct & Compliance Culture
Best Contact Centre Team
Best Customer Service Provider
Best Training Provider
Transformation Programme of the Year
Vulnerable Customer Support Initiative - Non-creditor
Vulnerable Customer Support Initiative - Creditor
Top 50 Companies for Customer Service~28th August~28th November375
Categories: INNOVATION, TECHNOLOGY & EFFECTIVENESS AWARDS
Best Application of Technology
Best Multi-channel Customer Service
Innovation in Customer Service
Best Deployment of Customer Insight
Innovation in Digital Transformation
Most Effective Improvement strategy
Best Social Media in Customer Service
Most Effective Learning and Development Programme

CUSTOMER SERVICE TEAM AWARDS
Best Customer Service Team of the Year
Operational Support Team
Best Complaints Management Team
Best Quality Team
Best Resource Planning Team

CONTACT CENTRE AWARDS
Small Contact Centre of the Year
Medium Contact Centre of the Year
Large Contact Centre of the Year
Outsourcing Partnership of the Year
Employer of the Year – Great Place to Work
User Experience UK Awards (UXUK) 28th September22nd November3170
Categories: Best User Experience
Best Not-For-Profit
Best Public Sector
Best Transactional Experience
Best Effect On Business Goals
Best Innovation
Best Augmented Reality, Virtual Reality or Internet of Things (IoT) Experience
Best Student Project
The ICS UK Customer Satisfaction Awards12th October5th March370
Categories: Best Use of Customer Insight Award
Customer Satisfaction Innovation Award
Best Application of Technology Award
Quality Service Provider Award
Best Customer Satisfaction Strategy Award
Customer Feedback Strategy Award
Best Return on Customer Service Investment Award
Best Customer Service Co-Creation/Collaboration Award
Customer Commitment Award
Employee Engagement Strategy Award
Customer Focus Award - Large Enterprise
Customer Focus Award – SME
Customer Service Strategic Leadership Award
Best Customer Experience Award
Gulf Customer and Digital Experience Awards ~19th October~16th January3596
Categories: Open to International companies working but not based in region.

Discipline Specific:
Contact Centre
Client Relationship Management
Insight & Feedback
Social Media & Email
Employee Engagement
Business Change or Transformation
New Product, Product Improvement

Sector Specific:
Automotive, Travel and Transport
Financial/Insurance Services
Professional Services
Retail
Hospitality, Leisure & Entertainment
Trade Shows and Exhibitions
Government Services
Energy and Manufacturing
SME - Medium, Small & Micro Organisations
Technology and Telecoms
Media, Publishing & Education
Wellbeing & Health

People Specific:
Customer Experience Professional
Customer Experience Professional Woman
Customer Experience Team

Gulf Digital Experience Awards:
Best Application
Best Integrated Approach
Best Internal Use of Digital
Best Use of Mobile
Best Use of SEO
Digital Strategy
Digital Pioneer
SME Use of Digital
Digital Agency
Digital Experience Professional
Digital Experience Professional Woman
Digital Team
Temkin Group Customer Experience Excellence Awards~20th October~15th November4770
Categories: N/A Awards will be based on the following criteria:
Transformation
Results
Sustainability

Customer Contact Innovation Awards20th October~24th April369
Categories: The Customer Contact Innovation award for Integrated Outbound
The Customer Contact Innovation award for Planning Insight
The Customer Contact Innovation award for Performance Culture
The Customer Contact Innovation award for Customer Interaction
The Customer Contact Innovation award for Service Transformation
The Customer Contact Innovation award for Enterprise Intelligence
The Customer Contact Public Sector Innovation
Planning Forum Hero
Overall Customer Contact Innovation Award
Stevie Awards for Sales & Customer Service14th November~23rd February261
Categories: SALES INDIVIDUAL CATEGORIES
1. Senior Sales Executive of the Year
2. Worldwide Sales Executive of the Year
3. National Sales Executive of the Year
4. Sales Director of the Year
5. Sales Manager of the Year
6. Sales Operations Professional of the Year
7. Sales Training or Education Professional of the Year
8. Sales Representative of the Year
a. Business Services Industries
b. Other Service Industries
c. Technology Industries
d. All Other Industries

SALES TEAM CATEGORIES
20. Global Sales Team of the Year
21. National Sales Team of the Year
22. Government Sales Team of the Year
23. Field Sales Team of the Year
24. Telesales Team of the Year
25. Online Sales Team of the Year
26. Sales Support Team of the Year
a. Business Services Industries
b. Other Service Industries
c. Technology Industries
d. All Other Industries

27. Sales Operations Team of the Year
28. Virtual Technology Sales Enablement and Pre-sales Team of the Year
29. Sales Management Team of the Year

SALES ACHIEVEMENT CATEGORIES
30. Sales Turnaround of the Year
31. Sales Growth Achievement of the Year
32. Best Use of Technology in Sales
33. Demand Generation Program of the Year
34. Outbound Marketing Program of the Year
35. Inbound Marketing Program of the Year
36. Sales Process of the Year
37. Sales Training or Coaching Program of the Year
a. Business Services Industries
b. Other Service Industries
c. Technology Industries
d. All Other Industries

38. Sales Meeting of the Year
39. Award for Innovation in Sales
a. Business Services Industries
b. Other Service Industries
c. Technology Industries
d. All Other Industries:

SALES DISTINCTION CATEGORIES
40. Sales Distinction of the Year - Computer Hardware
41. Sales Distinction of the Year - Computer Services
42. Sales Distinction of the Year - Computer Software
43. Sales Distinction of the Year – Distribution & Transportation
44. Sales Distinction of the Year - Financial Services
45. Sales Distinction of the Year – Healthcare, Pharmaceuticals, and Related Industries
46. Sales Distinction of the Year – Hospitality & Tourism
47. Sales Distinction of the Year - Industrial & Manufacturing
48. Sales Distinction of the Year - Media & Entertainment
49. Sales Distinction of the Year – Public Services & Education
50. Sales Distinction of the Year - Services
51. Sales Distinction of the Year - Telecommunications
52. Sales Distinction of the Year – All Other Industries

CUSTOMER SERVICE & CONTACT CENTER INDIVIDUAL CATEGORIES
55. Front-Line Customer Service Professional of the Year
a. Business Services Industries
b. Financial Services Industries
c. Other Service Industries
d. Technology Industries
e. All Other Industries

56. Back-Office Customer Service Professional of the Year
a. Business Services Industries
b. Financial Services Industries
c. Other Service Industries
d. Technology Industries
e. All Other Industries

57. Young Customer Service Professional of the Year
a. Business Services Industries public relations, recruiting, etc.
b. Financial Services Industries
c. Other Service Industries:
d. Technology Industries
e. All Other Industries

58. Customer Service Manager of the Year
59. Customer Service Leader of the Year
60. Contact Center Professional of the Year
61. Contact Center Manager of the Year
62. Contact Center Leader of the Year

CUSTOMER SERVICE & CONTACT CENTER TEAM CATEGORIES
65. Customer Service Team of the Year – Recovery Situation
a. Business Services Industries
b. Financial Services Industries
c. Other Service Industries
d. Technology Industries
e. All Other Industries

66. Customer Service Complaints Team of the Year
a. Business Services Industries
b. Financial Services Industries
c. Other Service Industries
d. Technology Industries
e. All Other Industries

67. Front-Line Customer Service Team of the Year.
a. Business Services Industries
b. Financial Services Industries
c. Other Service Industries
d. Technology Industries
e. All Other Industries

68. Back Office Customer Service Team of the Year
a. Business Services Industries
b. Financial Services Industries
c. Other Service Industries
d. Technology Industries
e. All Other Industries

69. Contact Center of the Year (Up to 100 Seats)
a. Business Services Industries
b. Financial Services Industries
c. Other Service Industries
d. Technology Industries
e. All Other Industries

70. Contact Center of the Year (Over 100 Seats)
a. Business Services Industries
b. Financial Services Industries
c. Other Service Industries
d. Technology Industries
e. All Other Industries

71. Customer Service Management Team of the Year
72. Customer Service Training Team of the Year
a. Business Services Industries
b. Financial Services Industries
c. Other Service Industries
d. Technology Industries
e. All Other Industries

CUSTOMER SERVICE & CONTACT CENTER ACHIEVEMENT CATEGORIES
75. e-Commerce Customer Service Award
a. Computer Industries
b. Financial Services Industries
c. Other Service Industries
d. Telecommunications Industries
e. All Other Industries

76. Best Use of Technology in Customer Service
a. Computer Industries
b. Financial Services Industries
c. Other Service Industries
d. Telecommunications Industries
e. All Other Industries

77. Award for Innovation in Customer Service
a. Computer Industries
b. Financial Services Industries
c. Other Service Industries
d. Telecommunications Industries
e. All Other Industries

CUSTOMER SERVICE DEPARTMENT CATEGORIES
80. Customer Service Department of the Year – Airlines, Distribution & Transportation
81. Customer Service Department of the Year – Computer Hardware
82. Customer Service Department of the Year – Computer Software:
a. At Organizations With Up to 100 Employees
b. At Organizations With 100 or More Employees
83. Customer Service Department of the Year – Computer Services
84. Customer Service Department of the Year – Financial Services:
a. At Organizations With Up to 100 Employees
b. At Organizations With 100 or More Employees
85. Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries
86. Customer Service Department of the Year – Leisure & Tourism
87. Customer Service Department of the Year – Public Services & Education
88. Customer Service Department of the Year – Retail
89. Customer Service Department of the Year – Telecommunications
90. Customer Service Department of the Year – All Other Industries

CUSTOMER SERVICE SUCCESS CATEGORIES
140. Customer Service Success - Business Service Industries
141. Customer Service Success - Financial Service Industries
142. Customer Service Success - Other Service Industries
143. Customer Service Success - Technology Industries
144. Customer Service Success - All Other Industries

NEW PRODUCT & SERVICE CATEGORIES
95. Business Intelligence Solution – New
96. Business Intelligence Solution – New Version
97. Collaboration Solution – New
98. Collaboration Solution– New Version
99. Contact Center Solution – New
100. Contact Center Solution – New Version
101. Incentive Management Solution – New
102. Incentive Management Solution – New Version
103. IVR or Web Service Solution – New
104. IVR or Web Service Solution – New Version
105. Marketing Solution – New
106. Marketing Solution – New Version
107. Relationship Management Solution – New
108. Relationship Management Solution – New Version
109. Sales Automation Solution – New
110. Sales Automation Solution – New Version
111. Best Sales Enablement Solution – New (new category for 2018)
112. Best Sales Enablement Solution – New Version (new category for 2018)
113. Best Sales & Marketing Mobile Application – New (new category for 2018)
114. Best Sales & Marketing Mobile Application – New Version (new category for 2018)
115. Customer Service or Sales Book of the Year
116. Customer Service Training Product of the Year
117. Sales Training Product of the Year

SOLUTION PROVIDER CATEGORIES
120. Sales Consulting Practice of the Year
121. Sales Training Practice of the Year
122. Sales Outsourcing Provider of the Year
123. Incentive, Rewards, or Recognition Provider of the Year
124. Customer Service or Call Center Consulting Practice of the Year
125. Customer Service or Call Center Training Practice of the Year
126. Sales or Customer Service Solutions Technology Partner of the Year
127. Contact Center or Customer Service Outsourcing Provider of the Year
128. Leadership or Management Training Practice of the Year

BUSINESS DEVELOPMENT CATEGORIES
130. Business Development Executive of the Year
131. Business Development Professional of the Year
132. Business Development Achievement of the Year - Financial Services Industries
133. Business Development Achievement of the Year - Hospitality & Leisure Industries
134. Business Development Achievement of the Year - Media & Entertainment Industries
135. Business Development Achievement of the Year - Services Industries
136. Business Development Achievement of the Year - Technology Industries
137. Business Development Achievement of the Year - Transportation Industries
138. Business Development Achievement of the Year - All Other Industries
UK Complaint Handling Awards 16th November8th March4273
Categories: ARTIFICIAL INTELLIGENCE
INNOVATION IN COMPLAINT MANAGEMENT
COMPLAINT MANAGEMENT PROCESS B2C
COMPLAINT MANAGEMENT PROCESS B2B
UTILISING CONSUMER REVIEWS
MOST IMPROVED COMPLAINT HANDLING
PRO-ACTIVE COMPLAINT HANDLING
CUSTOMER INSIGHT STRATEGY
CUSTOMER RELATIONS & REMEDIATION
CUSTOMERS AS BRAND ADVOCATES
MOST EFFICIENT COMPLAINT HANDLING
BEST OUTSOURCED COMPLAINT HANDLING
BEST COMPLAINT HANDLING TRAINING
BEST USE OF CUSTOMERS INSIGHT & FEEDBACK
PRODUCT & SERVICE IMPROVEMENT

PEOPLE SPECIFIC:
BEST COMPLAINT HANDLER
COMPLAINTS PROFESSIONAL
COMPLAINT HANDLING LEADER
BEST COMPLAINT HANDLING TEAM OF THE YEAR
OVERALL WINNER
CSIA International Service Excellence Awards~1st December~26th March928
Categories: For individuals:
Customer Service CEO of the Year
Customer Service Executive of the Year
Customer Service Manager of the Year
Customer Service Leader of the Year
Customer Service Professional of the Year
Customer Service Advocate of the Year

For Organizations:
Customer Service Organization of the Year - Large Business
Customer Service Organization of the Year – Division of a Large Business
Customer Service Organization of the Year - Medium Business
Customer Service Organization of the Year - Division of a Medium Business
Customer Service Organization of the Year - Small Business
Customer Service Organization of the Year - Government
Customer Service Organization of the Year -Not-for-profit
Service Excellence in a Large Contact Center
Service Excellence in a Contact Center
Visionary Award
Customer Focused Innovation
ContactCentreWorld Top Ranking Performers Awards~31st December~Regional - May to June. World Final - November372
Categories: CONTACT CENTRE AWARDS (broken down by inhouse and outsourced)
Best Help Desk
Best Small Contact Center (under 50 FTE staff)
Best Mid Sized Contact Center (51-249 FTE staff)
Best Large Sized Contact Center (250-999 FTE staff)
Best Mega Sized Contact Center (1000+ FTE staff)

INDIVIDUAL AWARDS (broken down by inhouse and outsourced)
Best Analyst
Best Contact Center Leader
Best Contact Center Operational Manager
Best Contact Center Sales Professional
Best Contact Center Supervisor
Best Contact Center Support Professional - HR
Best Contact Center Support Professional - IT
Best Contact Center Support Professional - Workforce Planning
Best Contact Center Trainer
Best Customer Service Professional
Best Project Manager
Best Sales Manager
Best Client Services Manager (Outsourced Services only)
Best Quality Auditor

CUSTOMER SERVICE AWARDS (broken down by inhouse and outsourced):
Best Customer Service by a Small Center (under 50 FTE staff)
Best Customer Service by a Mid Sized Center (51-249 FTE staff)
Best Customer Service by a Large Center (250-999 FTE staff)
Best Customer Service by a Mega Center (1000+ FTE staff)
Best Customer Loyalty Program

TECHNOLOGY AWARDS (broken down by inhouse and outsourced):
Best Technology Innovation - Internal Solution by a Small Center (under 50 FTE staff)
Best Technology Innovation - Internal Solution by a Mid Sized Center (51-249 FTE staff)
Best Technology Innovation - Internal Solution by a Large Center (250-999 FTE staff)
Best Technology Innovation - Internal Solution by a Mega Center (1000+ FTE staff)
Best use of Self-service Technology
Best use of Social Media in the Contact Center by a Small Center (under 50 FTE staff)
Best use of Social Media in the Contact Center by a Mid Sized Center (51-249 FTE staff)
Best use of Social Media in the Contact Center by a Large Center (250-999 FTE staff)
Best use of Social Media in the Contact Center by a Mega Center (1000+ FTE staff)

ORGANIZATION AWARDS (broken down by inhouse and outsourced):
Best Contact Center Design Award
Green Contact Center
Best Community Program
Best Home / Remote Agent Program

STRATEGIC AWARDS (broken down by inhouse and outsourced):
Best Outbound Campaign
Best Outsourcing Partnership (combined inhouse and outsourced partnership)
Best Direct Response Campaign
Best Incentive Scheme
Best Recruitment Campaign
Best Sales Campaign - Inbound or Outbound
The ACE (Achievement in Customer Excellence) Awards~31st December~3rd October4814
Categories: Open to Confirmit clients
The VA Awards (Virtual Assistants)~15th January~2nd March4364
Categories: Regional and National Programme, See Website for regional event dates. Deadlines also vary.

Best Newcomer VA
Outstanding VA
ICMI Global Contact Center Awards~26th January~23rd May2114
Categories: Best Small Contact Center
Best Medium Contact Center
Best Large Contact Center
Best Strategic Value to the Organization
Best QA/Customer Experience Program
Best Social Media Customer Care
Best Chat Support
Best Use of Technology
Best Contact Center Culture
Most Improved Contact Center
Best Contact Center Agent
Best Contact Center Supervisor
Best Contact Center Manager
Best Philanthropy Program
Best Outsourcing Provider
Best New Technology Solution
ICMI Lifetime Achievement Award
UK Customer Service Excellence Awards (Insurance and Broker)~14th February~25th April4930
Categories: Best Customer Engagement
Best Customer Retention and Loyalty
Best Use of Customer Feedback
Investment in Company Culture
Investment in Customer Service Training
Best Use Customer Service Technology
Best Customer Service Product for Business
Best Customer Service Product for Customer
Outstanding Customer Journey
Above and Beyond
Fight Against Fraud
Best Customer Add-on Product / Service
Best New Business Initiative
Giving it Back to Charity
UK National Contact Centre Awards ~23rd February~15th May374
Categories: Individual Awards
Team Awards
Organisation Awards
The International Virtual Assistants Association IVAA Awards ~25th February~18th April4365
Categories: In Memoriam Award
Member of the Year Award
Volunteer of the Year Award
Gold Standard for Customer Services ~Ongoing~Ongoing 3194
Categories: Ongoing Benchmark for Contact Centres
CRN Sales & Marketing Awards~23rd March5th July1485
Categories: RESELLER
Best New Business Win
Best Sales Team
Best Marketing Campaign
Best Company to Work For - Sub £50m turnover (NEW)
Best Company to Work For - £51m+ turnover (NEW)
Most Innovative Social Media Campaign (NEW)
Best Graduate and/or Apprenticeship Scheme

DISTRIBUTOR
Best Sales and Marketing support team
Best Marketing Campaign
Best Company to Work For (NEW)
Most Innovative Social Media Campaign (NEW)
Best Partner Training Initiative

VENDOR
Best Partner Programme
Best Partner Event
Best Company to Work For (NEW)
Best Marketing Campaign
Best Partner Website
Technology Innovation Award
Most Innovative Social Media Campaign (NEW)

GENERAL
Best Channel Marketing Agency
Most Innovative Channel PR Campaign (NEW)
Confirmit Achievement in Customer Excellence (ACE) Awards ~29th March~24th April 3007
Categories: Voice of the Customer
Voice of the Employee
Best use of Innovation in Customer or Employee Engagement
Contact Center
Overall Business Impact
Multi-channel Success
GSA Professional Awards~5th April24th May2518
Categories: Outsourcing Rising Star of the Year
Outsourcing Supplier Professional of the Year
Best Advisor of the Year
Award for Academic Achievement
Best Procurement Team
Best Relationship Management Team
Best IT Outsourcing Team
Best Finance & Accounts Outsourcing Team
Best Outsourced Customer Service Team
Best Business Process Outsourcing Team
Best Offshored Outsourcing Team
Award for Skills Development Programme of the Year
UK Digital Experience Awards ~20th April12th July2548
Categories: Best Digital Experience (Overall Winner)

Best digital experience by sector:
Automotive
Banking & Insurance
Business & Professional Services
Charity / Not-for-Profit
Government Service
Technology & Telecoms
Hospitality/Travel/Retail

Discipline specific:
Best App/Mobile-First Strategy
Best Business Transformation
Best Innovation
Best Omni-Channel experience
Best use of Digital to improve Customer Experience
Best use of Digital to Build your Brand
Best use of Digital to capture VoC
Best use of Website to Build your Brand
Best use of cloud / virtual agents

For people:
Digital Agency/Team
Digital Team - Financial Services
The Peer Award for Excellence in Customer Engagement~27th April29th June1742
Categories: Customer Engagement:
A Customer Brand
Customer Service
Technology for Customer Engagement
Effective Customer Engagement Team
Customer Sales and Service World Awards ~27th April25th June4133
Categories: 1. Sales Awards section:
Sales Individual of the Year
Sales Team of the Year
Sales Department of the Year
Sales Achievement of the Year
Sales (MVP) Most Valuable Professional of the Year
Sales Milestone of the Year
Sales Champion of the Year

2. Customer Service or Contact Center Awards section:
Customer Service or Contact Center Individual of the Year
Customer Service or Contact Center Team of the Year
Customer Service or Contact Center Department of the Year
Customer Service or Contact Center Achievement of the Year
Customer Service or Contact Center (MVP) Most Valuable Professional of the Year
Customer Service or Contact Center Milestone of the Year -
Customer Service or Contact Center Champion of the Year -

3. Business Development Awards section:
Business Development Individual of the Year
Business Development Team of the Year
Business Development Department of the Year
Business Development Achievement of the Year
Business Development (MVP) Most Valuable Professional of the Year
Business Development Milestone of the Year
Business Development Champion of the Year

4. Marketing Awards section:
Marketing Individual of the Year
Marketing Team of the Year
Marketing Department of the Year
Marketing Achievement of the Year
Most Creative Marketing Professional of the Year
Marketing Milestone of the Year
Marketing Champion of the Year

5. Channel Sales and Development Awards section:
Channel Sales and Development Individual of the Year
Channel Sales and Development Team of the Year
Channel Sales and Development Department of the Year
Channel Sales and Development Achievement of the Year
Channel Sales and Development (MVP) Most Valuable Professional of the Year
Channel Sales and Development Milestone of the Year
Channel Sales and Development Champion of the Year

6. Franchise Development Awards section:
Franchise Development Individual of the Year
Franchise Development Team of the Year
Franchise Development Department of the Year
Franchise Development Achievement of the Year
Franchise Development (MVP) Most Valuable Professional of the Year
Franchise Development Milestone of the Year
Franchise Development Champion of the Year

7. Training and Learning Awards section:
Training and Learning Individual of the Year
Training and Learning Team of the Year
Training and Learning Department of the Year
Training and Learning Achievement of the Year
Training and Learning (MVP) Most Valuable Professional of the Year
Training and Learning Milestone of the Year
Training and Learning Champion of the Year

8. Business Products, Upgrades, Solutions, and Innovations Awards section:
New Business Products, Upgrades, Solutions, and Innovations of the Year

9. Web, Media, and Corporate Publications Awards section:
Advertisements
Apps
Blog
Corporate Collateral and Publications
Live Events
Social Media Impact
Videos
Websites, Design, and Content
White Paper/Reports
National Quality & Customer Awards31st May~29th November4174
Categories: Individual Awards:
Assessor of the Year
Analyst/Coach of the Year
Manager of the Year
Rising Star Award

Team Awards:
Best in sector
Customer or performance insight
Voice of the Customer
Speech & text analytics
Omni-channel/customer journey
Continuous improvement
UK Customer Experience Awards8th June11th October377
Categories: Sector Specific:
Retail
Utilities
Transport and Logistics
Contact Centre – Large
Contact Centre – Small
Best Financial Services – Banking and Investment
Hospitality, Leisure and Travel
Technology and Telecoms
Best Financial Services- Insurance Services
International Business

Discipline Specific:
Business Change & Transformation
Customer Centric Culture
Employee Engagement
Engage Customers Online
Insight & Feedback
New /Improved Product
International Business
Return on CX
Use of Social Media
Digital CX Innovation
Best Customer Experience Training Initiative
Best Customer Experience Training Company

People Specific:
CX Professional of the Year
CX Professional Newcomer of the Year
CX Professional Woman of the Year
CX Team of the Year
Best CX Trainer
CCA Excellence Awards (Customer Contact Association)15th June15th November362
Categories: Innovation Awards:

Best Customer Experience Centre of the Year Awards:
Automotive, Travel & Commercial Services
Hospitality, Leisure & Retail
Financial Services – Banking & Investment and Insurance
Government, Local & Central Public Sector, Not for Profit & Charity
Utility and Telecoms
Business Process Outsourcing

The Inspire Awards:

The Leadership Award -nominated by CCA from within the community of CCA:
Women in Leadership
Emerging Leader Award (open to CCA Industry Council only)
Director of the Year Award – Operator
Director of the Year Award – Supplier

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